Due to the nature of our business, we cannot guarantee refunds on products after orders have been placed and the products have been manufactured and/or shipped. We understand that on occasion mistakes can be made, and we will do our best to accommodate refund requests where possible.
If you make a mistake when placing an order, please contact us immediately at support@ollietheelephant.com or through our Contact Form. Additionally, if you receive an order with a defective item, please inform us right away so that we can make the matter right.
While we do reserve the right to issue refunds at our own discretion, we will do our best to ensure any errors on our own part are made good and that you have the best customer experience possible.
Contact us at support@ollietheelephant.com or through our Contact Form for questions related to refunds or returns.