Who we are
We understand that your data is personal and we take every precaution to ensure it is safe and secure. This privacy policy (“Policy”) describes how Clarity Education Solutions LLC collects, uses and shares personal information of users of our websites located at:
As you use our website, or purchase products or services from us, we want you to be clear how we are using information and the ways in which you can protect your privacy.
Our Policy explains:
- What information we collect and why we collect it
- How we use that information
- The choices we offer, including how to access and update information
We have tried to keep this as simple as possible. If, however, you are not familiar with terms like “cookies,” “IP address” and “browser,” definitions and examples can be find online. If you have any questions, please contact us at privacy@ollietheelephant.com.
Important Information
Who we are – For the purpose of Data Protection Legislation in EU (GDPR) the data controller of your personal information is Clarity Education Solutions LLC, 1306 Moreland Drive, Clearwater, FL. Our products and services are provided directly by Clarity Education Solutions LLC.
Changes To This Policy
We will post any modification or changes to the policy on our website. We reserve the right to modify the policy at any time, so we encourage you to read it frequently.
What personal data we collect and why we collect it
There is a range of information we collect about you so you can use our services. This information may include:
- Information you give us
We collect your email address, name and surname, shipping and billing address, company name if applicable, phone number if applicable, fax number if applicable, and any data required for financial transactions. - Device Information – when reporting the problem with your access to our system in the report we collect device specific information such as operation system, whether you use computer or smartphone, IP address of the device, browser, screen resolution. These data help us to identify the problem and solve it faster.
- Log Information – when you use our website or you view content provided by Clarity Education Solutions LLC, we may automatically collect and store certain information in server logs. This includes:
- Details of how you use our services
- IP address
- Cookies that might uniquely identify your browser
- Location of the user
- Cookies and similar technologies – We use various technologies to collect and store information when you visit our website and this may include using cookies and similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services we offer. We use Google Analytics which helps us to analyze the traffic to our websites and we use also cookies for statistical purposes – we collect the data on how the visitors use the website.
We use the information we collect in the following ways:
- To operate, maintain and improve our services.
- To create your account and to identify you as a user / customer.
- To send you promotional communications – this may include deals emails, system notifications, surveys, and/or newsletters. You may opt-out of receiving marketing e-mails at any time: marketing emails will give you instructions on how to do this.
- To send you administrative communication. These may include administrative emails, confirmations, technical notices, updates, and security alerts.
- To respond to your comments and questions and provide you with user support.
- To protect, investigate, and deter against fraudulent, unauthorized or illegal activity.
Transparency and choice
People have different privacy concerns. Our goal is to be clear about what information we collect so that you can make your own choice about how it is used:
You can review, update or delete your data by logging with your login data into our system.
You can delete the cookies in your browser or block them. However, it is important to remember that the services provided on our websites may not always function properly if the cookies are disabled.
Accessing And Updating Your Personal Information
Whenever you use our services, we aim to provide you with the access to your personal information. If that information is incorrect or needs to be modified, we strive to provide you with ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes.
We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies and may not remove information from our active server and may not remove immediately information from our backup systems.
Information we share
We do not share your personal information with the companies, organizations, individuals outside Clarity Education Solutions LLC unless one of the following circumstances applies:
- Third Party Designated By You: We may share your personal information with third parties where you have provided your consent to do so.
- Our Third Party Service provider (applicable only for customers): We may share your personal information with our third-party service providers who provide services such as data analysis, invoicing, information technology and related infrastructure, e-mail delivery, and another similar services. We require that our third-party service providers use your personal information only to provide the services we have requested.
- Owners of Intellectual Property rights for materials we sell: We may share your personal information with owners of the copyrights and trademarks of the published works we sell to you, and/or to licensors who have authorized us to reproduce and sell printed or digitally published materials to you. This information allows owners of Intellectual Property and licensors to audit our books when necessary for the verification of royalty payments, to ensure that we fulfill our contractual obligations, and to ensure that there is no infringement on their intellectual property.
- Corporate restructuring – We may share personal information when we do a business deal, or negotiate a business deal, involving the sales or transfer of all or part of our business or assets. These details can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
- Administrators – your account is managed also by our local/ country or global administrator. That means that the administrator and the resellers who provide user support to your organization or to you as an individual will have access to your account information (including your e-mail and other data). Your country administrator may be able to:
- View statistics regarding your account – usage of the services
- Log in to your account in order to help you solve your problem
- Suspend or terminate your account access
- Access or retain information stored as part of your account.
- If you request a password reset, your IP address will be included in the reset email.
- Other Disclosures – We may share personal information as we believe necessary or appropriate a) to comply with applicable laws; b) to comply with lawful request and legal process, including to respond to requests from public and government authorities to meet national security or law enforcement requirements; c) to enforce our policy; and d) to protect our rights, privacy, safety or property, and /or that of you or others.
Information Security
We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
- We encrypt our services using SSL
- We restrict access to personal information to our employees, contractors, and agents who need to know that information in order to process it for us and/ or to deliver the service to you, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Anonymous Data
When we use the term “anonymous data”, we are referring to data and information that does not permit you to be identified or identifiable, either alone or when combined with any other information available to a third party.
We may create anonymous data from the personal data we receive about you and other individuals whose personal data we collect. Anonymous data might include analytics information and information collected by us using cookies. We make personal data into anonymous data by excluding information, such as your name, e-mail address, phone number, data of birth that makes the data personally identifiable to you. We use the anonymous data for statistical purposes and to improve our service.
Information Choices And Changes
Opt-out – You can contact us any time to opt-out of a) promotional communication, b) any new processing of your personal information that we may carry out beyond original purpose, or c) the transfer of your personal information outside EU. Please note that your use of some of the site or services may be ineffective upon opt-out.
Access – You can access the information we hold about you at any time by viewing your account on this website.
Erase and forget – in certain situation, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.
In case you forgot your access please use the password reset function on our website. If this does not work, please contact us directly at privacy@ollietheelephant.com or via our website. In your request please make clear a) what personal information is concerned, b) company name if applicable, c) your email address you used for login and d) which of the above rights you would like to enforce. For your protection, we may only implement requests with respect to personal information associated with the particular e-mail address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we need to retain certain information for recordkeeping purposes and/ or to complete any transaction that you began prior to requesting the change or deletion unless a longer retention period is required or permitted by law (for example regulatory purposes).
When you receive promotional emails from us, you can also unsubscribe or opt-out by clicking the link at the bottom of any promotional e-mail. You cannot opt-out of receiving administrative communication.
Comments, Reviews, Testimonials, and Feedback
We may receive testimonials and comments from users who have had positive experiences with our products or services, and we may at times publish them. We obtain the user`s consent prior to posting any feedback on a public area of the sites.
When visitors leave comments or reviews on our website we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If if is possible and if you you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they may not be able to change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
We collect information about you during the checkout process on our store.
Privacy Policy Points Specifically Related to the WooCommerce Software
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Please see the Stripe Privacy Policy for more details.
Privacy Policy Points Specifically Related to the Automate Woo Software
How we use your data
If you opt-in to receive marketing updates we may use your personal information to provide you with product updates or marketing communications that we believe may be of interest to you. Personal data may also be used by our internal system to automate processes of our store.
What we collect and store
Cookies
We use cookies to remember who you are when browsing our site and to store the contents of your cart for the purpose of reminding you. These cookies will only be set when you consent to allowing additional cookies on our website.
wp_automatewoo_visitor – Used to store a secure key that is unique to you – Expires after 2 years
wp_automatewoo_session_started – Used to flag when you begin interacting with our website – Expires when you end the browser session
automatewoo_do_cart_update – Used to store flag when your stored cart needs to be updated – Expires when you end the browser session
Carts
We store a copy of your cart in our database for 60 days for the purpose of reminding you when your cart is abandoned.
Communication preferences
We store your communication preferences such as whether you have opted in to receive marketing communication. This data is retained until you request the removal of your data.
Communication logs
We keep a log of some of the communication that we have with you which may include marketing and transactional emails and/or SMS messages. These are kept for the purpose of improving our marketing and communication with you and other customers. These logs are retained until you request removal of your data.